Name, email address, and authentication identifiers when you sign up
Company information and contact details for account management
Driver phone numbers and names for WhatsApp integration
Proof of delivery records including photos, documents, and delivery notes
Load information, customer names, pickup and delivery locations
Vehicle registration details and driver assignments
Timestamps and GPS coordinates for delivery tracking
Dashboard interactions, feature usage, and system performance data
Device and browser information, pages viewed, and referring URLs
WhatsApp message interactions and media uploads
Subscription status, invoices, and payment references processed via PCI-compliant providers
We do not store full payment card details on our servers
Information you share when you contact us (messages, attachments, support tickets)
Provide Services: Operate and maintain Waypod features including WhatsApp integration, POD capture, and dashboard functionality
Improve Experience: Personalize the product experience and enhance our delivery management offerings
Communications: Send service updates, security notices, delivery notifications, and account-related matters
Customer Support: Provide technical support and process your requests
Legal Compliance: Comply with legal obligations and enforce our terms of service
WhatsApp Integration: Process delivery confirmations, photos, and POD data received via WhatsApp
Where applicable, we rely on one or more of the following legal bases:
Performance of a contract: To provide Waypod services you’ve subscribed to
Legitimate interests: Product improvement, security, fraud prevention
Consent: Which you may withdraw at any time
Legal compliance: To meet our legal obligations
We do not sell your personal information.
We share personal information with:
Service Providers: Cloud hosting (AWS/Google Cloud), WhatsApp Business API, analytics, authentication, and payment processors
Legal Requirements: When required to comply with law, protect our rights, or prevent fraud and abuse
Business Transfers: In connection with merger, acquisition, or asset sale (with advance notice)
These providers are bound by contractual obligations and process data only on our instructions.
Your data may be processed in countries other than your own, including South Africa, the United States, and European Union. Where we transfer personal data, we implement appropriate safeguards such as standard contractual clauses or equivalent protections.
We retain personal information for as long as necessary to:
Provide our delivery management services
Comply with legal obligations and tax requirements
Resolve disputes and enforce agreements
Maintain delivery records for business continuity
When no longer needed, we securely delete or anonymize the data. POD records may be retained longer for compliance and audit purposes.
Depending on your location, you may have the right to:
Access: Request access to your personal data
Correct: Update or correct inaccurate information
Delete: Request deletion of your personal data
Object: Object to or restrict certain processing activities
Portability: Receive your data in a portable format
Withdraw Consent: Where processing is based on consent
To exercise your rights, contact us at info@waypod.co.za.
We use cookies and similar technologies to:
Remember your preferences and login status
Analyze dashboard usage and system performance
Enhance security and prevent fraud
You can control cookies via your browser settings. Some features may not function properly without cookies.
We implement comprehensive security measures including:
Encryption of data in transit and at rest
Secure cloud infrastructure with access controls
Regular security audits and vulnerability assessments
Employee training on data protection
No method of transmission over the Internet is 100% secure, but we continuously work to improve our safeguards.
Waypod is designed for business use and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us to delete it.
We may update this Privacy Policy from time to time. We will:
Post the updated version on this page
Revise the effective date
Notify you of material changes via email or dashboard notification
Your continued use of Waypod after changes become effective constitutes acceptance of the updated Policy.
Email us at info@waypod.co.za
